Privacy Policy

Last updated: February 15, 2025

At Allcoach, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and SaaS services, including through OAuth login providers. By accessing and using our services, you agree to the terms of this policy.

1. Information We Collect

We collect several types of information in connection with your use of our services:

  • Personal Information:

    • Contact details such as your name, email address, and any other information you voluntarily provide when creating an account or contacting us.

  • Authentication and Account Information:

    • Data necessary to create and manage your account, including your username and securely stored password.
    • Information obtained from OAuth login providers (e.g., Google, Facebook, etc.), such as your unique identifier and profile data, limited to the permissions you have granted.

  • Usage Data:

    • Details about how you interact with our services, including pages visited, features used, and time spent on various parts of our platform.
    • Log files and diagnostic data to help us maintain, secure, and improve our service.

  • Device and Connection Information:

    • Information regarding your device (such as IP address, browser type, and operating system) to ensure proper functionality and to enhance security.

  • Data You Provide in Allcoach:

    • The relevant application data you input, such as exercises, workouts, programs, and any custom routines you create.
    • Additional information provided by coaches and clients, including workout progress logs, progress photos, progress metrics, dietary information, and any other related data.

2. How We Use Your Information

We use the information we collect for multiple purposes, including:

  • Service Provision and Improvement:

    • To create, manage, and secure your user account.
    • To authenticate you using OAuth providers, ensuring a secure and streamlined login experience.
    • To personalize and improve our services based on your usage patterns.
    • To troubleshoot, monitor, and enhance the performance of our services.

  • Communication:

    • To respond to your inquiries and provide customer support.
    • To send you important service updates, security alerts, and administrative messages.
    • To deliver marketing communications only if you have opted in to receive them.

  • Analytics and Research:

    • To analyze trends, administer the website, track user movements, and gather demographic information for aggregate use.
    • To conduct research and development aimed at improving our services.

3. Data Protection and Security

We are committed to protecting your data and have implemented reasonable administrative, technical, and physical safeguards to secure your personal information against unauthorized access, disclosure, alteration, and destruction. However, please note that no online service is completely secure.

4. Third-Party Services and OAuth Providers

  • Third-Party Services:

    • We use trusted third-party service providers for analytics, hosting, and customer support. We delegate the protection of your information to these providers.

  • OAuth Login Providers:

    • To simplify and secure the login process, we support OAuth login providers (such as Google, GitHub, etc.). When you use an OAuth provider to log in, you grant us access to certain information (like your name, email, and unique identifier) as per the permissions set by the provider. We only access and store data that you have explicitly authorized.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You have the right to request that your personal data be fully deleted from our systems at any time. To exercise this right, please send a deletion request to hey@allcoach.io.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the rights to:

  • Access your personal information.
  • Correct or update inaccurate or incomplete data.
  • Restrict or object to the processing of your data.
  • Request data portability.
  • Request the deletion of your personal information.

To exercise any of these rights, please contact us at hey@allcoach.io.

7. International Data Transfers

If you are located outside our primary operating region, please note that your information may be transferred to, stored, and processed in a country different from your own. We take all necessary steps to ensure that your data is protected in accordance with applicable data protection laws during such transfers.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:
hey@allcoach.io